Diagnosing problems

If you experience any problems while setting up your network, we are here to help. Logs created by the nodes will help us classify any problems and suggest solutions. The log levels used are info, debug, and trace.

We support Graylog extended log format (Gelf) output. If you want to use our Graylog server to capture logs, you need to ensure that logging is configured to point to the location of this server in your configuration file.

If you are running the node without peers, you will see an expected warning about skipping bootstrap. After a few minutes, depending on your configured slot length, you will see logs indicating that blocks have been created successfully. You can also check the expected block creation schedule for a stake pool via the REST API.

We encourage you to share your ideas and suggestions on our dedicated support page so that we can create a library of solutions and support for the tasks that you need to perform.

Last updated: May 1, 2020 08:00 UTC